Front Desk Coordinator – Boutique Ophthalmology Practice
Position Overview
A boutique ophthalmology practice is seeking a Front Desk Coordinator who will deliver a VIP-level patient experience. This role goes beyond check-in and check-out—it is about creating a welcoming, polished environment from the first interaction through departure.
What You'll Do
- Greet and engage patients proactively so they feel welcomed and cared for.
- Provide concierge-style service:
- Offer water and seating guidance.
- Assist with directions and anticipate needs.
- Manage check-in and check-out, update patient information, and ensure accuracy in the practice management system.
- Collect copays and outstanding balances, post payments, and maintain proper documentation.
- Support smooth patient flow by coordinating with clinical staff.
- Maintain a professional, welcoming front desk and lobby environment.
What We're Looking For
- Experience in a medical front desk or concierge service role (ophthalmology or specialty practice a plus).
- Warm, professional communication skills and a patient-first attitude.
- Comfortable with practice management systems and payment processing.
- Highly organized, detail-oriented, and proactive.
- Team player who thrives in a boutique healthcare setting.
Position Details
- Employment Type:
- Full-time, in-office
- Reports To:
- Practice Manager
- Pay Range:
- $26.00 - $30.00 per hour
- Location:
- Manhattan, NY
Join Our Team
If you enjoy creating a welcoming, polished, and patient-centered environment—and want to be part of a team that values quality care—please apply using the form below.