Medical Practice Operations Consulting
SMCG brings hands-on operational expertise to practices facing growth challenges, staffing transitions, or efficiency gaps. We work inside your practice, not from a distance.
Practice operations break down in predictable ways. Staff accountability gaps lead to inconsistent patient experiences. Workflow bottlenecks slow down providers and frustrate front desk teams. Overhead creeps up while revenue stays flat. These problems rarely fix themselves, and most physician owners don't have time to dig into the root causes.
We've spent 25 years inside healthcare practices, not advising from conference rooms. That means we know which operational changes actually stick, which ones waste time, and how to get staff buy-in for new processes. When you need an assessment that finds real problems or interim support to bridge a transition, we show up ready to work.
Healthcare Operations Management for Practices Ready to Grow
From solo physicians optimizing workflows to medical groups integrating new acquisitions, we scale our approach to fit your practice. No cookie-cutter playbooks. Just experienced consultants who understand how healthcare practices actually run.
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With over 25 years managing and improving healthcare practice operations, SMCG understands how operational efficiency directly impacts your bottom line and provider satisfaction.
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Practice Operations Expertise
Operational Knowledge That Drives Results
Most consultants review financials and recommend cost cuts. We dig into the operational details that actually determine whether a practice thrives or struggles. Staff scheduling patterns, patient flow bottlenecks, billing cycle inefficiencies, vendor contract terms. The problems hiding in daily operations are where the real opportunities exist.
Comprehensive Practice Assessments
Before recommending changes, we need to understand how your practice actually operates. Our assessment process examines revenue cycle performance, staffing efficiency, patient throughput, and overhead allocation. We interview key staff, review financial statements, and observe daily workflows. The result is a detailed operational picture that identifies specific improvement opportunities with projected financial impact.
Medical Practice Profitability Analysis
Understanding where money goes is different from understanding why it goes there. We analyze profitability by provider, by service line, by payer, and by location. This granular view reveals which parts of your practice generate strong margins and which ones quietly drain resources. Armed with this data, you can make informed decisions about where to invest, what to restructure, and when to cut.
Medical Workflow Management
Patient check-in takes too long. Prior authorizations pile up. Providers run behind schedule. Staff spend hours on tasks that should take minutes. We map existing workflows, identify friction points, and redesign processes that actually work for your team. The goal is not perfection on paper but sustainable improvements that stick after we leave.
Interim Practice Management
Leadership transitions create operational gaps. When a practice administrator leaves unexpectedly, an acquisition closes, or a new location opens, someone needs to keep operations running while permanent leadership gets established. Our interim managers step in with healthcare operations experience and the ability to maintain stability during transitions. No learning curve. No disruption to patient care.
Operations Consulting Services
Practice Operations Support Scaled to Your Organization
Whether you need a focused assessment for a solo practice or comprehensive operational oversight for a multi-location group, SMCG delivers the level of support that matches your situation. Every engagement starts with understanding where you are and where you want to go.
Solo & Small Practices
Focused operational improvements for growing practices
- Practice Assessment and Financial Review
- Overhead Analysis and Cost Reduction Planning
- Staff Productivity Evaluation
- Patient Flow and Scheduling Optimization
- Revenue Cycle Performance Review
- Prioritized Action Plan with Timeline
Multi-Location Groups
Everything in Solo & Small, plus expanded services
- Medical Workflow Management and Process Redesign
- Healthcare Efficiency Improvement Programs
- Multi-Site Operational Standardization
- Staff Training and Performance Systems
- KPI Development and Tracking Dashboards
- Vendor Contract Review and Negotiation
Healthcare Organizations
Complete operational transformation at scale
- All Services from Solo and Multi-Location Tiers
- Healthcare Operations Management Consulting
- Interim Practice Management and Leadership
- Acquisition Integration and Transition Support
- Leadership Development and Executive Coaching
- Strategic Growth and Expansion Planning
Flexible Engagement Options
Project-Based Assessments and Ongoing Advisory Retainers
Custom Scoping Based on Your Specific Operational Challenges
Book A Free AssessmentCommon Operations Challenges We Solve
Healthcare practices face similar operational obstacles. Here is how SMCG addresses them.
Medical practice overhead eating into your margins?
Most practices know their overhead percentage but not where the money actually goes. We break down expenses by category, benchmark against MGMA data for your specialty and region, and identify specific line items where spending exceeds norms. The goal is not across-the-board cuts but targeted reductions that maintain quality while improving margins. Practices typically find 8 to 15 percent savings in areas they never examined closely.
Staff performance and accountability falling short?
High turnover, inconsistent work quality, and unclear expectations create operational drag that shows up everywhere. We assess current staffing models, clarify role definitions, implement performance metrics that actually measure what matters, and build accountability systems that work without creating resentment. The result is a team that knows what success looks like and has the tools to achieve it.
Workflows slowing down your practice?
Patient check-in backs up. Prior authorizations sit in queues. Providers run behind because rooming takes too long. These friction points compound throughout the day and cost real money. We map your current workflows, identify bottlenecks, and redesign processes that your team will actually follow. Not theoretical improvements on paper but practical changes that stick after we leave.
Unsure if your practice is financially healthy?
Revenue looks acceptable but you sense something is off. Cash flow feels tight even when collections are steady. You wonder whether your payer mix is working against you or if certain services lose money. Our financial health assessment examines profitability by provider, by service line, by payer, and by location. You get clarity on where money comes from, where it goes, and where opportunities exist.
Planning an acquisition or practice transition?
Buying a practice, selling one, or merging operations creates operational complexity that goes far beyond the transaction itself. Staff integration, system consolidation, culture alignment, patient communication. We provide pre-transaction due diligence, post-close integration planning, and interim leadership during transitions. Whether you are acquiring your first practice or your fifteenth, we help maintain operational continuity while changes unfold.
Trusted Nationwide
Healthcare Organizations Choose SMCG for Operations Expertise
From solo practitioners looking to improve efficiency to hospital systems integrating acquisitions, healthcare organizations trust SMCG to deliver operational improvements that last beyond our engagement.
Real Practice Experience
Our consultants have managed practices, not just advised them. We understand the daily pressures of patient care, staffing challenges, and financial realities.
Healthcare Executive Development
Beyond fixing problems, we build leadership capabilities. Practice administrators and physician leaders develop skills that strengthen your organization long-term.
Measurable Outcomes
Every engagement includes defined metrics and tracking. You see exactly what improved, by how much, and whether changes delivered the projected financial impact.
Our operations consultants assess current performance, identify specific improvement opportunities, implement practical changes, and measure results. You get clarity on what is working, what is not, and what to do about it.
Operational improvement starts with one conversation.
Schedule Your Free Practice Assessment
Speak with an SMCG operations consultant about your practice challenges
Schedule A Courtesy ConsultationNo obligation. Most consultations take 20 minutes.
